Refund policy

Refund Policy

Thank you for supporting our handmade business! Because every single bow in our shop is carefully crafted by hand and classified as a personal hair accessory, we maintain strict safety, hygiene, and business standards.

All Sales Are Final

Due to the hygienic nature of hair accessories and the custom craftsmanship of our seasonal collections (including The Liberty Line and our Summer Sorbet Collection), all sales are final. We do not accept returns, cancellations, or exchanges if you change your mind or accidentally order the wrong size, color, or attachment type. 
To ensure you love your purchase, please carefully review the product sizes, material details, and clip options listed in each description before completing your order.

Damaged, Defective, or Incorrect Items

Your satisfaction is incredibly important to us, and we want you to love your bows! If there is an issue with your order caused by an error on our part, we will absolutely make it right.
Please inspect your order immediately upon delivery. If your item arrives:
  1. Damaged during shipping
  2. Defective in its craftsmanship
  3. Incorrect (e.g., you received the wrong style, pattern, or attachment)
Please contact us within 7 days of delivery at shop.alyssiesbows@gmail.com.
In your email, please include:
  • Your order number
  • A clear photo of the damaged or incorrect item
Once we verify the issue, we will happily ship out a brand-new replacement bow at absolutely no cost to you, or issue a full refund to your original payment method.

Lost or Stalled Packages

Please note that once a package leaves our studio and is scanned by the shipping carrier (USPS/UPS), transit delays and delivery issues are out of our hands. If your package is lost or marked as delivered but missing, please reach out to us so we can help you file a carrier claim.
If you have any questions about a specific bow before hitting the buy button, please don't hesitate to reach out. We are always happy to help!